These Terms of Service ("Agreement") constitute a legally binding contract between you ("Client") and Blaze24 ("Blaze24," "I," or "Ashley"), operated by Ashley Enyeart in Post Falls, Idaho. By engaging Blaze24 for any service — whether through a written proposal, invoice, verbal agreement, or electronic communication — you agree to be bound by these terms.
This Agreement is governed by the laws of the State of Idaho. Any disputes arising under this Agreement shall be resolved exclusively in the courts of Kootenai County, Idaho, and both parties consent to personal jurisdiction in that venue.
Blaze24 provides custom AI system design, development, and ongoing managed services for small businesses. Services may include but are not limited to: AI phone receptionist agents, voice cloning, mobile application development, custom AI automation agents, and ongoing retainer partnerships.
All builds are custom-scoped per client. The specific deliverables, timeline, and pricing for each engagement are set forth in a written proposal or invoice provided prior to commencement of work. In the event of a conflict between a proposal and these Terms, the proposal controls for scope and pricing; these Terms control for all other matters.
Build Fee. One-time build fees are due in full prior to commencement of work, unless otherwise specified in writing. Build fees are non-refundable once work has commenced. Commencement of work is defined as any substantive action taken by Blaze24 on behalf of Client, including but not limited to system configuration, voice recording processing, agent setup, or third-party service provisioning.
Monthly Management Fee. Monthly retainer fees are billed in advance on a recurring basis. The first monthly payment is due at project launch. Subsequent payments are due on the same calendar day each month.
Account Hold Fee. Clients who freeze their account pursuant to Section 6 will be charged a reduced hold fee of $99 per month during the freeze period. This fee covers Blaze24's ongoing costs of maintaining the Client's system configuration, data, and third-party service subscriptions in a preserved state.
Late Payments. Invoices not paid within 14 days of the due date may result in suspension of services. Blaze24 reserves the right to charge interest on overdue balances at the rate of 1.5% per month, which is the maximum rate permitted under Idaho Code § 28-22-104, or the maximum rate allowed by law, whichever is less.
Taxes. Client is responsible for any applicable sales, use, or other taxes assessed on services rendered. Blaze24 will collect and remit applicable Idaho sales tax where required by law.
All fees paid to Blaze24 are non-refundable except as expressly stated in this Agreement or required by applicable law. This includes build fees, monthly management fees, and hold fees. Blaze24 invests significant time and resources in custom system development, and fees reflect work performed rather than outcomes achieved.
Either party may cancel this Agreement with 30 days written notice. Notice may be delivered via email to ashley@blaze24.ai or via text message to (208) 551-5525. Cancellation is effective 30 days from the date notice is received by Blaze24.
During the 30-day notice period, Client's monthly management fee continues to accrue and is due in full. Services remain active during this period.
Blaze24 reserves the right to terminate this Agreement immediately, without notice, in cases of non-payment exceeding 30 days, material breach of this Agreement, or use of Blaze24 systems in violation of applicable law or the Acceptable Use provisions in Section 10.
Clients in good standing may request to freeze their account for up to three (3) consecutive months. During a freeze:
To request a freeze, Client must notify Blaze24 in writing at least 7 days prior to the desired freeze start date. Reactivation is available at any time with 7 days notice. If a freeze extends beyond three (3) months without written agreement to extend, Blaze24 reserves the right to treat the account as cancelled pursuant to Section 5.
Upon cancellation, and no later than 30 days following the effective cancellation date, Blaze24 will permanently delete all data associated with Client's account, including:
Client-assigned phone numbers will be released and may be reassigned. Blaze24 does not provide code, configuration files, or system exports upon cancellation. The systems built by Blaze24 are managed services operated on Blaze24's infrastructure and are not transferred to Client ownership.
Client may request written confirmation of deletion within 60 days of cancellation. Blaze24 will provide this confirmation within 14 days of the request.
Where Client has engaged Blaze24 for AI voice cloning services, the following applies:
Blaze24's Property. All systems, software, agents, workflows, automation architecture, and underlying methodologies developed by Blaze24 remain the sole intellectual property of Blaze24. Client receives a limited, non-exclusive, non-transferable license to use the managed services during the term of this Agreement.
Client's Property. Client retains ownership of all content, data, business information, and materials provided to Blaze24 for the purpose of configuring Client's systems. Blaze24 acquires no ownership rights in Client's business name, logo, services, pricing, or operational information.
No Transfer. This Agreement does not constitute a work-for-hire arrangement and does not transfer any intellectual property rights to Client. Upon cancellation, Client's license to use the services terminates and all systems are decommissioned as described in Section 7.
Client agrees not to use Blaze24 services for any unlawful purpose or in any manner that violates applicable federal, state, or local law, including but not limited to:
Client is solely responsible for ensuring that their use of AI phone agents complies with TCPA requirements, including appropriate disclosures to callers. Blaze24 configures agents to disclose AI identity when directly asked, consistent with FTC guidance on AI disclosure. However, Client bears ultimate responsibility for compliance in their specific use case and jurisdiction.
Client acknowledges and agrees that:
Blaze24 does not represent AI systems as a replacement for human judgment in emergency situations. Client should maintain independent emergency response procedures and not rely solely on AI agents to handle urgent or life-safety matters.
To the maximum extent permitted by Idaho law, Blaze24's total cumulative liability to Client for any claim arising under or related to this Agreement — whether in contract, tort, strict liability, or otherwise — shall not exceed the total amount of fees paid by Client to Blaze24 in the one (1) calendar month immediately preceding the event giving rise to the claim.
In no event shall Blaze24 be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost business opportunities, or reputational harm, even if Blaze24 has been advised of the possibility of such damages.
Client acknowledges that this limitation of liability is a material term of this Agreement, without which Blaze24 would not provide services at the fees set forth herein, and that this limitation reflects a reasonable allocation of risk between the parties.
Client agrees to indemnify, defend, and hold harmless Blaze24 and its owner, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Client's use of Blaze24 services; (b) Client's violation of these Terms; (c) Client's violation of any applicable law or regulation; or (d) any claim by a third party related to calls made or received through Client's AI agents.
Each party agrees to keep confidential any non-public business information disclosed by the other party in connection with this Agreement, and not to disclose such information to third parties without prior written consent, except as required by law. This obligation survives termination of this Agreement for a period of two (2) years.
Blaze24 may reference Client's business name and a general description of services provided in marketing materials (e.g., "I work with HVAC companies in the CDA area") unless Client requests otherwise in writing.
This Agreement shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to its conflict of law principles.
In the event of a dispute arising out of or relating to this Agreement, the parties agree to first attempt resolution through good-faith negotiation for a period of 30 days following written notice of the dispute. If the dispute cannot be resolved through negotiation, either party may pursue their available legal remedies.
Any legal action or proceeding arising under this Agreement shall be brought exclusively in the state or federal courts located in Kootenai County, Idaho. Both parties irrevocably consent to the personal jurisdiction and venue of those courts.
In any dispute, the prevailing party shall be entitled to recover reasonable attorneys' fees and costs, as permitted under Idaho Code § 12-120.
The parties agree that electronic communications — including email and text message — constitute valid written notice under this Agreement. Electronic signatures and click-through acceptance are valid and binding under the Idaho Electronic Signatures Act (Idaho Code § 28-50-101 et seq.) and the federal Electronic Signatures in Global and National Commerce Act (E-SIGN).
Blaze24 shall not be liable for delays or failures in performance resulting from causes beyond Blaze24's reasonable control, including but not limited to acts of God, internet or telecommunications outages, third-party platform outages (including Retell AI, ElevenLabs, Twilio, or Airtable), power failures, or government actions.
This Agreement, together with any written proposal or invoice provided to Client, constitutes the entire agreement between the parties with respect to the subject matter herein and supersedes all prior agreements, representations, and understandings.
Blaze24 reserves the right to update these Terms at any time. Clients will be notified of material changes via email at least 14 days prior to the effective date. Continued use of services after the effective date constitutes acceptance of the updated Terms. The most current version of these Terms is always available at blaze24.ai/terms.
If any provision of this Agreement is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the enforceability of the remaining provisions.
Questions about these Terms should be directed to:
Ashley Enyeart
Blaze24
Post Falls, Idaho
ashley@blaze24.ai
(208) 551-5525